FREQUENTLY ASKED QUESTIONS
Products
How many come in one set?
Each set includes 2 matching button covers or 2 matching shoe clips.
Can I mix and match different designs?
Yes! With our Buy 2, Get 1 Free offer, you're free to mix and match any products across the entire collection. Choose your favourites from both button covers and shoe clips to create a combination that perfectly suits your style.
How do I care for my button covers?
Keep your button covers looking their best by avoiding exposure to water, perfumes, lotions, and harsh chemicals, and always handle them gently when attaching or removing. If needed, restore their shine with a soft, dry cloth so they continue to elevate your outfits for years to come.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payments through PayPal. All transactions are processed using encrypted payment technology to ensure your information remains safe and secure.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes or cancel it.
Will I receive an order confirmation?
As soon as your order is placed, we'll send a confirmation email with your order details.If you haven't received it, please check your spam folder first. If it's still not there, contact us using the email address you used at checkout, and we'll be happy to resend your confirmation.
Shipping & Delivery
When will my order arrive?
Delivery times vary depending on your location. Your estimated delivery date will be displayed at checkout before you complete your purchase.
Do you ship internationally?
Yes, we ship to most countries worldwide. If we're unable to deliver to your location, you'll be notified during checkout before your order is completed.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery destination. Your shipping fee and estimated delivery time will be clearly displayed before you complete your purchase.
My package hasn't arrived. What should I do?
If your order hasn't arrived within the estimated delivery timeframe, please contact us with your order number. We'll investigate the shipment with the carrier and do everything we can to resolve the issue as quickly as possible.
Returns & Exchanges
How do I return my order?
If you're not completely in love with your button covers, you may return them within 14 days of delivery. Items must be unused and returned in their original packaging to ensure they arrive back in perfect condition.
Return shipping costs are the responsibility of the customer. Shipping fees vary depending on your location and chosen carrier, and original shipping charges are non-refundable.
If you'd prefer a different design instead, we're happy to arrange an exchange. Simply contact our support team, and we'll guide you through the process.
Can I exchange an item?
Yes. You may exchange your item within 14 days of delivery. To be eligible, your item must be unused and returned in its original condition.
To request an exchange, simply contact our support team with your order number and let us know which design you'd like instead. We'll be happy to assist you every step of the way.
When will I receive my refund?
Once we've received and inspected your return, we'll process your refund within 5 business days. Your refund will be issued to the original payment method used for your purchase.
What if my item arrives damaged?
We stand behind the quality of every piece. If your button covers arrive damaged, please contact us with your order number and a photo of the issue. Our team will review your request promptly and arrange a suitable solution.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us.